Return & refund policy

7-day returns

You can request a return, exchange or refund within 7 days of delivery. The item must be unused, unwashed and unaltered, with all tags and original packaging.

How to request a return

1. Go to Account → Orders and open the delivered order. 2. Choose Request return on the item and pick a reason. 3. Add clear photos if the item is wrong, damaged or not as described. 4. The boutique answers within 2 working days and arranges pickup or tells you where to send it. If the boutique does not answer, or you disagree with its decision, use Report a problem and the Stylica team will decide.

Wrong, damaged or fake items

If you received the wrong item, a damaged or defective item, or something clearly different from the listing, the boutique pays the return delivery and you get a full refund including the delivery fee, or a replacement if you prefer. Please report it as soon as you open the parcel.

Change of mind or wrong size ordered

You can still return the item within the window if it is unused with tags. In this case the return delivery cost is yours and the original delivery fee is not refunded. A size exchange is sent once the boutique receives the item.

Items that cannot be returned

• Custom-stitched or altered garments and items made to your measurements • Earrings and other pierced jewellery once opened, for hygiene (unless faulty) • Items damaged after delivery or returned without tags Faulty, wrong or fake items can always be reported, even in these groups.

Refunds

Because orders are paid by Cash on Delivery, approved refunds are sent by bank transfer or mobile wallet (JazzCash / Easypaisa) to an account in your name, within 5 working days of the boutique receiving the item (or of the Stylica team’s decision). Stylica will never ask for your PIN, password or a one-time code to send a refund.

Cancelling before delivery

You can cancel an order while it is Pending or Confirmed from Account → Orders. Once it has been shipped it cannot be cancelled; you can refuse the parcel or return it after delivery under this policy.

Help

WhatsApp / phone 0312-6528832, email akhamza838@gmail.com, Multan, Punjab, Pakistan