Frequently asked questions

Only Cash on Delivery. You pay the rider in cash when the parcel arrives; you never pay online in advance. Never send money to a boutique’s personal account or wallet — Stylica cannot protect a payment it does not see.

PKR 150 inside Multan and PKR 250 for the rest of Pakistan, shown at checkout before you place the order.

In-stock items leave the boutique in 1–2 working days and usually arrive in 2–5 working days. Stitched-to-order bridal wear shows its own making time on the product page.

Yes. Open Account → Messages (or the order) and choose Message the store. The boutique can also message you, for example about a delay. The chat stays open until 14 days after delivery. For your safety, phone numbers, links and payment requests are hidden in messages.

Yes, before the parcel is handed to the courier. In Account → Messages choose Change delivery address; the boutique accepts or declines. A change that would alter the delivery fee (for example a different city with a different fee) cannot be made — cancel and order again instead.

Use Report a problem in Account → Messages: wrong item, damaged, not delivered, fake item, rude behaviour or a request to pay outside Stylica. Serious reports go straight to the Stylica team; others go to the boutique first and reach our team if the boutique does not answer within 2 days.

Yes, within 7 days of delivery, if the item is unused with tags attached. Request it from Account → Orders. See the Return & refund policy.

Only customers who received the item. After delivery you can review each product and rate the store. Every review is marked Verified purchase. Questions about a product can be asked before buying.

Open Track order (or Account → Orders) and enter your order number, e.g. STY-2610-A91F2C. You also get updates by email and app notification.

Each stitched product has a size guide with chest, waist, hip and length in inches. Unstitched suits list the fabric length of each piece.

Create an account, open Become a vendor and complete verification (identity, business and bank details). Our team usually reviews applications within two working days. Read the seller guide first.